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Press Release
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Westover Consulting, Ltd. and Buoyant Solutions, Inc. jointly announce
achievement of PinkVerify™ Criteria for Information Technology Infrastructure Library (ITIL) Compatibility
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Westover Consulting, Ltd. / Buoyant Solutions, Inc.
FOR IMMEDIATE RELEASE 5/24/2005 |
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Achieve PinkVerify™ Criteria for Information Technology Infrastructure Library (ITIL) Compatibility.
Including Pink Elephant’s mandatory and integration criteria for ITIL compatibility for all of the following
ITIL IT Service Support processes: Incident Management, Problem Management, Change Management, Configuration Management and Service Level Management.
http://www.pinkelephant.com/
Westover Consulting, Ltd’s Enterprise Service Suite @ Work (ESS@Work) solutions assist IT organizations adopt ITIL-based service management
through automation of service support and delivery processes. Westover Consulting, Ltd., a pioneer of IT service management solutions that
reduce the total cost of owning IT resources, today announced Enterprise Service Suite @ Work service management solutions are now Information
Technology Infrastructure Library (ITIL) compatible as determined by Pink Elephant’s PinkVerify™ process.
ESS@Work’s integrated service console, configuration and asset management solutions combine to provide a unique management architecture that
not only manages ITIL-based service delivery and support but also automates the execution of service tasks.
The PinkVerify™ process indicates that each ESS@Work IT service management solution has been verified ITIL compatible, making Westover Consulting
the latest of only a select few companies to meet the criteria. Westover Consulting solutions are PinkVerify™ service support compatible for the
following processes: incident, problem, change, release, availability, service level and configuration management.
“Westover Consulting’s management solutions automate ITIL best practices to a level not previously seen,” said David Sanders, Westover Consulting’s
solution Architect and company President.
ESS@Work’s service desk, asset and CMDB configuration management solutions have raised the bar by integrating tools that not only support ITIL processes,
but extend the service model through automation. ESS@Work customers have the power to automatically resolve incidents and problems using context aware
tools launched directly from a service desk ticket. While managing problems and incidents, real-world service desks also require the means to expedite
problem resolution for cost effective service.
ESS@Work’s IT service management solutions support ITIL service delivery and service support through a process-based implementation built on a single
integrated architecture, role-based user console and a centralized configuration management database (CMDB). ESS@Work solutions, which provide incident,
problem, change and service level management, offer an efficient model for consolidated service management that is key to ITIL compatibility.
The single CMDB is central to all ESS@Work solutions, creating a logical model and status accounting. ESS@Work’s configuration management solutions
differentiate the Westover Consulting offering from the rest of the market by helping customers execute problem resolution tasks using embedded service
desk tools for incident, problem and change management.
According to Gartner research, “Life cycle management of IT assets recognizes the costs and service issues associated with each phase of an asset's life.
Each phase offers opportunities to improve service and reduce the total cost of ownership. Adopting a life cycle approach optimizes the investment in IT
assets by applying a proven set of "best practices" to asset management decisions.” *
ITIL provides guidance for service desk operations with a goal to provide an efficient channel of communication between the business and the IT organization.
Originally initiated to improve IT service management for the United Kingdom central government, ITIL has become relevant to all organizations as the most
widely accepted and proven IT service management framework available today. Adopting ITIL best practices can provide benefits such as:
- Increased customer satisfaction with IT services
- Reduced risk of not meeting business requirements for IT services
- Reduced costs when developing procedures and practices within an organization
- Better communication and information flows between IT staff and customers
- Greater productivity and better use of tools, skills and experience
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About Westover Consulting
Westover Consulting, Ltd. is a pioneer in IT service management software. The ESS@Work Suite automates and
simplifies IT service processing to reduce the cost and complexity of management.
For more information, visit www.westoverconsulting.co.uk
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About Buoyant Solutions
Buoyant Solutions, Inc. is a services integration company with a history of successful implementations to customer requirements.
Buoyant Solutions, Inc. is the exclusive North American distributor of the ESS@Work Suite and related integration tools.
For more information, visit www.buoyantsolutions.net
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About Pink Elephant
Pink Elephant is a leader in IT management best practices, including ITIL. Pink Elephant's PinkVerify™ certification
is recognized as the industry standard program for identifying ITIL compatibility. ITIL compatible and certified solutions are important to organizations
that wish to align their IT practices with their business objectives and deliver effective IT service management.
For more information, visit www.pinkelephant.com
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Enterprise Service Suite @ Work
is a registered trademark of Westover Consulting, Ltd. in the U.S. and in other countries. The other company names
or products mentioned are or may be trademarks of their respective owners.
* Gartner, Inc., “Asset Management: Tune Up for Increased Activity,” Jack Heine, June 10, 2004.
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Contacts
Westover Consulting, Ltd.
70 Westover Road
High Wycombe
Buckinghamshire HP13 5HX
United Kingdom
President: David Sanders
http://www.westoverconsulting.co.uk
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Buoyant Solutions, Inc.
7909 Walerga Rd, Suite 112-1238
Antelope, Ca. 95843
President: Glidden Calden
http://www.buoyantsolutions.net
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* Gartner, Inc., “Asset Management: Tune Up for Increased Activity,” Jack Heine, June 10, 2004.
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