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Westover Consulting Ltd specializes in the development
and support of systems based on BMC’s market-leading Remedy Action Request System®.
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Our ITIL-verified Enterprise Service Suite @ Work
is a robust and comprehensive enterprise-grade support and change management application capable of supporting both internal and external customers. It can be used
out-of-the-box, or as the basis of a customized fixed price services development project.
The core CMDB (configuration management database) stores asset and other configuration item
(CI) data, which can easily be linked to support and change requests. It allows you to easily define what classes of items you wish to store in the CMDB and what attributes
and default values should be recorded for each.
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Sales Central @ Work provides a comprehensive eCRM
system to allow you to plan, manage and schedule your marketing campaigns, to allocate resources and to record budgets and costs. The power of the Remedy workflow management
system is used to ensure that target dates are met and that tasks are allocated to the correct resources.
Sales leads can be efficiently recorded, linked to campaigns and categorized by source and market sectors. The application allows you to allocate leads to your sales teams
for follow-up. The built-in reporting and segmentation processes allow you to monitor lead progress and the effectiveness of your sales efforts. Each lead is linked to
customer or prospect detail records which are used to build up a history of your interaction with your customers.
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